Privacy policy.

Kore (‘Kore Ideas Ltd’) is committed to protecting your privacy. Our privacy policy below explains how we collect and use personal information, in accordance with the General Data Protection Regulation (GDPR).

This policy is reviewed and updated regularly therefore we would advise that you check this page from time to time to ensure you are aware of any changes.

Contact details

Kore Ideas Limited is a limited liability company (company no. 08506728) trading as Kore. If you have any questions regarding this privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights please do not hesitate to contact us.

Email: hello@kore.uk.com

What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:

  • Names and contact details

  • Gender

  • Pronoun preferences

  • Occupation

  • Usage data (including information about how you interact with and use our website, products and services)

  • Video recordings

  • Records of meetings and decisions

  • Account access information

  • Website user information

We collect or use the following personal information for research, information updates or marketing purposes:

  • Names and contact details

  • Website and app user journey information

  • IP addresses

We collect or use the following personal information for recruitment purposes:

  • Contact details (eg name, address, telephone number or personal email address)

  • Date of birth

  • Copies of passports or other photo ID

  • Employment history (eg job application, employment references or secondary employment)

  • Education history (eg qualifications)

  • Right to work information

We collect or use the following personal information for the operation of client or customer accounts:

  • Names and contact details

  • Addresses

  • Purchase or service history

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details

  • Correspondence

Your data protection rights

The lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

  • Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. We may charge you a small fee for this service.

  • Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.

  • Your right to erasure - You have the right to ask us to delete your personal information.

  • Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.

  • Your right to object to processing - You have the right to object to the processing of your personal data.

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.

  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. If you make a request, we must respond to you without undue delay and in any event within one month.

    To make a data protection rights request, please contact us.

Our lawful bases for the collection and use of your data

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. You can find out more about lawful bases on the ICO’s website. Our lawful bases for collecting or using personal information are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

    • We collect and use analytics data to improve the design and usability of products and services for users.

    • To respond to queries, complaints or claims.

Where we get personal information from

  • Directly from you

  • Publicly available sources

Cookies

Cookies are small text files placed on your computer to collect standard internet log information and visitor behaviour information.  When you visit our website, we may collect information from you automatically through cookies or similar technology.  The data collected about you is statistical only and does not give us access to your computer.  No identifying information will be shared about our visitors and how they made use of our site. For further information, visit allaboutcookies.org

Kore uses cookies in a range of ways to improve your experience on our website including:

  • Understanding how you use our website

  • Identifying which device you use

  • Identifying popular areas of our website

We use the following cookies

  • Functional cookies. These are cookies that are required for the operation of our website. They include, for example, login data, region, language or enhanced content.

  • Analytical and performance cookies. These allow us to recognise and count the number of users and to see how the users move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

You can choose to accept or decline cookies.  Most browsers will be set to accept cookies but if you prefer you can change your browser settings to decline cookies.  By declining cookies however, you may limit your access to some areas of our website.

How long we keep your information

We will only retain your personnel information for as long as necessary to fulfil the purpose we originally collected for, including the purpose of satisfying any legal, accounting or reporting requirements. The information we have collected will be retained securely and deleted if no longer required.

Who we share information with

Others we share personal information with:

  • Suppliers and service providers

  • Professional consultants

Links to other websites

Our website may contain links to other websites, however our privacy policy applies only to the Kore website. If you click on a link to another website, we advise you to read their privacy policy. We cannot be responsible for the protection and privacy of any information that you provide whilst visiting other sites.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

17 October 2024